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How Fulffy Works

How Fulffy Works

Get a quote and send your parcel in 5 steps. Before making an official appointment, you can use Fulffy to calculate the shipping cost and estimate your shipping cost.

Calculate international freight quotation in advance

Choose the country or region where your shipping destination is located

  • Choose the content of your consignment: Package/Document the package can be sent to any destination that can be imported, and the documents can only contain documents with no sales value.
  • Enter the estimated weight and size of your parcel.
  • Shipping costs are calculated based on both the size and weight of the consignment, not simply based on the number of boxes or weight.
  • Based on the information you have provided, Fulffy will immediately compare the shipping options, displaying shipping times and costs of various international courier services.

How

 

Formally Make An Appointment For Shipping

Step1

Enter the origin and the destination

How

Step2

Courier Comparison

How

    • Choose the content of your consignment: Package/Document the package can be sent to any destination that can be imported, and the documents can only contain documents with no sales value.
    • Enter the estimated weight and size of your parcel.
    • Please note*: If you choose documents, each waybill can only contain one packaged document bag. You cannot send two separately packaged documents or a combination of one document and one parcel at the same time. Please give priority to combining the consignments into one package.
    • Parcels can use our popular service called one-ticket multi-piece. If one waybill contains two or more packages, the charge will be based on the sum of the size and weight of each individual package.

Step3

Pick Your Courier Service

How

  • Based on the information you have provided, Fulffy will immediately compare the shipping options, displaying shipping times and costs of various international courier services. Delivery options are sorted by price from low to high. Some couriers do not provide delivery of any items containing batteries.
  • Take the larger of the size (volume weight) or the actual weight to calculate the charge. The calculation method of the size (volume weight) is (length * width * height cm / 5000). , Some express companies can only calculate the actual weight under the specified size and weight, and we will mark it as a small package.
  • Please pay attention to the list of prohibited items of courier firms and whether they require you to print relevant document.

Step4

Item Declaration—Enter Parcel Details

How

  • Fill in the description of the contents for each of your consignments. Please fill in the contents of the contents as accurately as possible. The customs will judge whether the goods can be imported into the destination based on the contents of your electronic declaration.
  • If you know the HScode and the origin of the item you are sending, you can also fill it in to successfully complete the customs clearance procedures at the customs.
  • * The customs have the right to make the final decision. If the customs has doubts about your declaration, it may require you to submit relevant items or refuse the import of the items.
  • * If the customs judges that your package is subject to any tax, your recipient must pay the relevant charges before you can collect your shipment. If it is not cleared by the deadline, it will be destroyed or destroyed locally or return to you.
  • If you have a local sales receipt for the reserved item, you can put it in the package and send it with the parcel as a proof of value declaration.
  • * If your checked item is a document, you can go directly to the next step!
  • If the parcel you send include any prohibited items and you fail to submit the supporting documents required by the courier customs, or you make a false report or fail to truthfully declare the contents of all the items sent, the customs have the right to impose fines, handling fees, and administrative fees. The amount is completely determined by the customs and the courier.
  • For items that cannot be shipped by express, please refer toList of prohibited items

Step5

Item Declaration—Enter Pick-up Information

How

How

  • Fill in the scheduled pickup address and contact information of the shipping country. You must provide an accurate address and the email and phone number of the local recipient.
  • If you have stored frequently used addresses in the destination country/region, you can also select frequently used addresses.
  • Select the pickup time: You can only make an appointment within a week. If you want to make an appointment for the same-day pickup service, you can only make an appointment before 10:00am on the same day. After 10:00am, only the pick-up time of tomorrow can be reserved.

Review Your Order

Last Step: Review Your Order

How

How

 

  • Review your order to ensure all the information you provide are correct. You may be required to provide relevant documents and make special packaging for items containing (any) batteries.
  • If parcel contains batteries, please declare clearly. Our logistics specialist will contact you to inquire about the detailed information of the relevant items after your payment is successful.
  • You can pay immediately or save your order and pay it later. Saved orders cannot be modified. Please make sure that the contents of the consignment are correct.
  • We collect payments through Paypal TM. You can use most credit cards or prepaid cards to pay, such as Visa, Master, American Expess or Unionpay etc.
    The courier may not call you before picking up the parcel.
  • Before confirming the order, please check again to ensure that the information for reservation is accurate.
  • If you fill in the wrong information when you book an online shipment and you need to change any information after you have successfully booked the shipment, you must reschedule the delivery with correct information and contact Fulffy customer service team to cancel the original wrong order before the staff picks up the parcel.
  • Fulffy customer service team will cancel the order free of charge once. If you need to change the information or cancel the order after the modification, a 45HKD handling fee will be charged each time.
  • Please do not hand the mail to the courier until the information is successfully changed. Once the courier has picked up the mail, the information cannot be changed.If the mail is terminated due to data errors or the mail needs to be returned to you, you need pay all the expenses incurred on the outbound and return journey of the mail.
Fulffy’s Reminder:
The courier may not call you before picking up the parcel.

Successfully paid and reserved

 

How

  • After you paid successfully, the site will jump to the waiting category of my submission.You may see a message indicating that the file you need to print is waiting for update,</

How-Fulffy-Works Frequently asked question